Unlimited number of standard support requests
With the priority support subscription your organisation may send as many non-priority support requests as needed, plus 12 priority questions.
Guaranteed response time
For priority questions you will be given an exclusive priority support email address; normally you will receive a response within a few working hours but we guarantee that you will receive a reply within at most 24 hours during working hours, Monday to Friday.
Remote assistance support
Our support tech can access your system directly if required or you can keep control of your machine and we’ll provide detailed guidance on how to resolve the problem.
Access to preview releases
Subscribers have access to preview releases of the products under support.